Description

Duration

One Full Day or Two Half Days

Overview 

Managing workplace conflict and resolution programs will provide you with the skills to manage conflict appropriately.

Conflict can occur in various ways in the workplace; between two employees, among entire teams or between supervisors and the team members they manage. As difficult as the issue might seem at the moment, resolving team conflict is possible.

This engaging program will help you develop your workplace management skills and grow as a positive, responsible and effective employee.

Topics Covered 

• Identify the factors that result in workplace conflict and the effect on you and your team
• Develop your understanding of the science behind the conflict
• Use your emotional intelligence to focus on the right conflict management style
• Expand your range of conflict management skills and develop your conflict intelligence
• Be assertive and use active listening in the face of conflict to resolve it
• Use coaching methods in a conflict situation
• Understand the role of HR in conflict management